Refund & Cancellation Policy

HumanLink offers optional paid plans that unlock additional features. The plan name, price, currency and billing interval are shown on the pricing page and again in the checkout window before you pay.

Payments are collected by our payment provider at the time of purchase. Your subscription activates as soon as the payment is verified, and the expiry date of the current term is shown on your dashboard.

You can cancel a subscription at any time from your dashboard. Cancellation stops future renewals. Your plan benefits remain active until the end of the term you have already paid for, and the plan then reverts to the free tier.

Subscription fees are generally non-refundable once the plan term has started, because plan features are available immediately. We will review a refund request where:

• You were charged more than once for the same plan term.
• A payment was taken but the subscription was never activated.
• The charge was not authorised by you.
• A verified platform fault prevented you from using the paid features for a significant part of the term.

Approved refunds are issued to the original payment method. Refunds are recorded against the original payment so you can see the status.

Raise a payment grievance on the Report & Grievance page and include the payment reference shown in your payment history. You'll get a ticket ID and can track the status of your request.

We aim to review refund requests within 7 business days. Once approved, the payment provider and your bank determine when the money reaches your account — this typically takes a further 5 to 10 business days.

If a payment fails, no subscription is activated and any amount debited is normally reversed automatically by your bank. If an amount was debited and the plan did not activate within 24 hours, contact us with the payment reference.

Please contact us before raising a chargeback — most issues are resolved faster directly. Accounts with an open chargeback may have paid features suspended until the dispute is settled.

Donations and any money exchanged directly between members are not processed by HumanLink and are not covered by this policy. We cannot recover or refund funds sent outside the platform, which is why we ask you to be careful with financial requests — see our User Safety guidance.

We may update this policy. The version number and effective date at the top of this page always reflect the current version, and the terms that applied at the time of your purchase govern that purchase.