Community Guidelines

HumanLink exists so that a person who needs help can reach a person willing to help. That only works when members treat each other with respect and honesty. These guidelines apply to profiles, help requests, offers, posts, comments, reviews, stories, messages and calls.

• Be respectful — assume good intent and keep conversations kind.
• Be honest about who you are, what you need and what you can offer.
• Provide genuine help, and follow through on what you commit to.
• Provide accurate information in requests, offers, profiles and reviews.
• Respect privacy — ask before sharing someone else's details.
• Communicate responsibly, especially with vulnerable members.
• Report suspicious behaviour so our moderation team can review it.

• Harass, bully, threaten or intimidate anyone.
• Scam, defraud or solicit money under false pretences.
• Impersonate another person, business, NGO or authority.
• Spam members, requests, comments or messages.
• Exploit vulnerable people, including children and elderly members.
• Share private information about someone without their permission.
• Manipulate karma, reputation, reviews or follower counts.
• Create fake or duplicate accounts.
• Use HumanLink for illegal activity of any kind.
• Abuse messaging or calling features.

Be extremely careful with money. HumanLink does not verify financial need, and we do not mediate transfers between members. Never send money, gift cards or crypto to someone you do not know, and never share OTPs, banking credentials or card details with another member — including anyone claiming to be HumanLink staff.

When content or behaviour breaches these guidelines, our moderation team may take one or more of the following actions:

• Warning
• Content removal or content restriction
• Temporary account restriction
• Temporary suspension
• Permanent account suspension
• Escalation for further review

Every action is logged with the reason and the reviewing administrator. Serious safety issues take priority.

Use the Report action on a profile or piece of content, or open the Report & Grievance page. You'll receive a Report ID so you can follow up.